FAQs

All vaccinations must be administered by a Veterinarian. We do not accept vaccines that were purchased over the counter and administered at home. Pets should have received vaccines at least 72 hours prior to their arrival. Pets who did not receive their vaccines with in the waiting period prior to boarding may incur an additional $25.00 per day for vaccine isolation. 

For our guests who are unable to receive vaccines due to allergic reactions, immunocompromisation or other illness a letter from their primary veterinarian must be submitted annually.

Canine Lodgers: 

• Rabies, 
• DA2PP (Distemper/Parvo) 
• Bordatella  
• CIV (Canine Influenza Vaccine) is recommended but not required.

Feline Lodgers: 

• Rabies and 
• FVRCP (Feline Distemper)
• FeLV (Feline Leukemia Vaccine) is recommended but not required.

Exotic Lodgers

• No vaccinations are required at this time.
   

If your pet cannot receive vaccines due to a previous vaccine reaction, immunocompromisation, or is not recommended to receive additional vaccines due to age or illness, please provide a letter from your veterinarian stating the following; What vaccine your pet cannot receive, when the the event that discontinued your pet’s vaccines protocol occurred and that your pet is otherwise deemed healthy enough to stay at the facility. Please note that your pet will only be able to do play times with family members or as one on one time with the staff. 

If you have performed vaccines titers on your pet and they have accurate levels of immunity your pet can attend group play.

My pet is elderly or has special needs, do they have additional requirements?

Monte Vista Pet Lodge is a well and special needs boarding facility and is not equipped to provide veterinary care if diagnostics or treatment are needed. This form is for our special needs lodgers who are considered to have a significant medical conditions. These conditions include but are not limited to;

Pets meeting these criteria will be required to provide the following information in addition to the required vaccines and seasonal (April – October) flea and tick prevention. 

A Letter of Health from your pets rDVM

Boarding is an inherently stressful experience for any pet and it is important to discuss how this may affect your pet’s health conditions with your veterinarian prior to their stay. A letter will be required every 6 months for boarding.

A Copy of Labwork

Dogs are very good at masking illness and disease. If a disease can be detected early, before a pet shows signs of illness, then steps can often be taken to manage or correct the problem before permanent damage occurs. Wellness testing is particularly important in senior and geriatric dogs, since there is a greater chance that an older dog will develop disease or have an ongoing but stable condition that needs to be monitored. Lab work should include the following;

• CBC (Complete Blood Count): This blood test provides information about the different cell types in the blood.
• Chem 16 (Biochemistry Profile): This is a panel of tests that provides information about the organs and tissues of the body and helps to detect diabetes, kidney disease, liver disease, and other disorders
• UA (Urinalysis): Urinalysis is a routine test that reports the microscopic and chemical properties of a pet’s urine. Urinalysis provides information about how well the kidneys are working and identifies inflammation and infection in the urinary system.

Lab work will be required every 6 months for boarding. You can read more about routine lab work and its importance in your pet health plan here.

Between the months of April and October, our canine and feline lodgers are required to have a veterinary prescribed flea and tick preventative. Please note that we do not accept any flea collars, Hartz brand or over the counter products.

Accepted forms of proof for flea and tick administration and invoice from DVM office of purchase or online pharmacy or the box of flea/tick prevention with prescription label in pet’s name. Please see the list below for accepted preventative options.

Please note there may be times changes during major holidays.

While members of the MVPL team are present 365 days a year, the lobby is closed on New Year’s Day, Thanksgiving Day, and Christmas Day. Check ins and outs cannot be accommodated on these days.

For your pets comfort we are happy to accept any bedding, blankets, clothing items, stuffed or chew toys you would like to bring. We do ask that you limit your total items to 3 per pet. While we are happy to provide your pets with our house food of Royal Canin Gastrointestinal Diet, it can be easier on your pet to continue their home diet during their stay. We ask that you individually bag servings of food as we do not have the space to store large bags of food. You are welcome to bring any canned diet, home cooked food, or treats you would like your pet’s meals supplemented with. If your pet does have special feeding accommodations such as a Bailey chair, raised bowl or slow feeder we do ask you bring these however other bowls can stay at home. 

As stated above unless your pet has special feeding accommodations we ask that all bowls stay at home, this includes automatic feeders or waterers. Additionally, kennels, large crates, canned food lids, oversized mattresses or duvets should stay home. 

Treats that require supervision such as rawhides, hallow bones, marrow bones, bully sticks or other treats that may present a choking hazard will not be offered during your pets stay. Chews that may break or splinter such as hooves, antlers and knuckle bones should also stay at home. 

Canine lodgers who attend group play typically go out around 4 times a day for approximately 45 minutes at a time. 

For 1 on 1 play times pets will receive 25 minutes of either private play or play with housemates and a staff member 4 times a day.

Feline lodgers are allowed 45 minutes in the cattery and are rotated through the day, the number of times out is based on how many feline guests are currently staying during that time.

We allow a maximum of 15 dogs to one staff member in each group. 

You should expect to receive an update with photos every 48 hours during your pets stay! You can view these report cards on your Gingr account. We welcome you to call or text and check in on your pet at any time!

Yes! Please see our grooming information sheet for pricing and services offered!